Top Retail Insights from 2024
As 2024 draws to a close, we would like to look back at the plethora of content we’ve shared this year. Our retail content in particular has covered the latest and greatest happenings of the industry – from data management to customer experience and service.
Below, we've compiled some of our most relevant retail insights from 2024.
RETAIL INSIGHTS FROM 2024
Optimizing Retail Data Management with SAP Analytics Cloud
In today’s dynamic and fast-paced corporate landscape, businesses are learning how to best manage their increasing volumes of data. Retailers are no exception as they tackle mountains of information, from supply chain logistics to customer feedback. To gain a competitive edge, businesses are turning to technology to support their data management needs. SAP Analytics Cloud is a leading software solution in business intelligence and data analytics, offering companies the ability to make data-driven decisions with greater speed and accuracy. In this post, we explore the challenges businesses in the retail industry face and how SAP Analytics Cloud enables them to make swift, data-driven decisions.
Explore how to optimize retail data management with SAP Analytics Cloud >
What is SAP Commerce Cloud, and What Does It Mean for My Retail Business?
In the world of retail, businesses must continuously adapt to changing consumer behaviors and technological advancements. While there is certainly no shortage of tools available, one powerful option that can help retailers stay ahead is SAP Commerce Cloud. This platform offers comprehensive solutions to streamline operations, enhance customer experiences, deliver a unique customer journey, drive sales, and more. You may be asking yourself, what is SAP Commerce Cloud? And what does it mean for my retail business? We explore this solution and how retailers can leverage SAP with real-world examples in this article.
Learn more about SAP Commerce Cloud >
How SAP Service Cloud Helps Redesign Customer Service
SAP Service Cloud can help you improve the speed, efficiency, and cost-effectiveness of your customer service operations for your business to achieve true service excellence. The solution helps you to better understand your customers and frees them to engage with you through their preferred channels, times, and modes. The benefits to your business include improved resolution times, greater agent efficiency, lower operational costs, and higher customer satisfaction and retention. Learn how you can improve your customer service with SAP Service Cloud in this eBook.
Dive into customer service with SAP Service Cloud >
Exploring the Key Components of SAP Customer Experience (CX)
SAP Customer Experience (CX) is largely the replacement for SAP Customer Relationship Management (CRM), which was SAP’s original entry into the customer relationship space. In light of competition from platforms like Salesforce, SAP has introduced a host of new and updated features and packaged them as SAP CX. In this piece, we explore the key components of SAP Customer Experience (CX) and the value it brings to retailers.
Take a closer look at the components of SAP Customer Experience (CX) >
Improving Retail Analytics with SAP CAR
SAP Customer Activity Repository (CAR) has emerged as a transformative solution for retailers, offering them a powerful toolset to harness the potential of their data. With its real-time processing, cross-channel integration, and advanced analytics capabilities, SAP CAR is revolutionizing how retailers approach analytics, empowering them to remain agile, make data-driven decisions, and deliver exceptional customer experiences. In this article, we focus on challenges for retailers and how they can work toward improving retail analytics with SAP CAR.
Learn more about improving retail analytics with SAP CAR >
Scaling AI Across Your Business to Drive Efficiency
Automation has always been a cornerstone of business innovation. From simple mechanization to advanced AI, the narrative remains consistent – technology drives efficiency. Historically, businesses have sought automation to simplify tasks and improve productivity. For companies in retail, AI holds the key to unlocking new levels of efficiency, service excellence, and revenue growth and ensuring the continued and future success of their business. SAP is currently at the forefront of the AI business revolution, functionally embedding its capabilities across its application ecosystem. We unpack what this means and how your organization can go about scaling AI to drive efficiency in this eBook.