Why Growing Companies Choose SAP Customer Experience (CX)
To succeed amid constant disruption, growing businesses require a deep understanding of their customers. The contextual data that they collect from customer engagements, coupled with operational data can help unlock insights to deliver the more personalized experiences that customers have come to expect.
With SAP Customer Experience (CX), businesses can connect real-time business data and signals across commerce, marketing, sales, and service to valuable back-end data such as inventory and supply chain information to deliver exceptional end-to-end experiences at scale – making every customer feel like they are your only customer. Below, we dive into why growing companies choose SAP Customer Experience (CX) to help them meet those goals.
GROWING COMPANIES CHOOSE SAP CUSTOMER EXPERIENCE TO:
Turn market opportunities into bottom-line realities.
Put your audience at the heart of everything you do by truly understanding your customers and their expectations.
With SAP Sales Cloud, you can streamline and automate critical selling processes and empower your sales force with collaboration tools and intelligent recommendations so they can spend more time building relationships with customers.
Find a one-stop shop for integrated CX capabilities.
Connect commerce, marketing, sales, and service data with interdependent CX solutions from SAP, providing the backbone of the modern customer experience.
For instance, SAP Service Cloud can provide seamless, AI-enabled self-service via any channel, and empower your agents with insights to boost first-contact resolution and customer satisfaction.
Put the “omni” into omnichannel.
Grow customer lifetime value by delivering consistent, contextual engagements via your customers’ preferred channels at scale.
With SAP Emarsys Customer Engagement, for example, organizations can accelerate time to value, meet customers where they are with what they want, and drive measurable results with real-time, scalable personalization.
Differentiate your brand at every touch point.
Go beyond “earn and burn” by enabling the shift to end-to-end experiences and personalized journeys.
SAP Customer Data Solutions is one such SAP CX solution that can help in this respect, identifying customers across devices and channels to drive engagement and building trust and loyalty by enabling them to manage consent and preferences throughout their relationship with you.
GETTING STARTED WITH SAP CUSTOMER EXPERIENCE (CX) FOR YOUR GROWING COMPANY
As you consider SAP Customer Experience (CX) for your unique needs, here’s what customer-centric businesses are achieving with SAP CX solutions:
35% increase in sales from its website in the last two years
360-degree view of customers worldwide in real time
25% rise in customer inquiries managed by service agents
Ready to get started? Contact Crescense to take the next step in your SAP CX transformation journey.
This insight was provided by SAP for value-added resellers like Crescense. Contact our team to learn more about SAP’s various Procurement solutions.